I'm Shannon.
I design in complex environments where requirements are unclear, ownership is fragmented, and direction is still forming. I bring structure to ambiguity, drive alignment across teams, and translate undefined workflows into solutions that can actually be built.
Work Case Studies
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Compass Group
Simplifying End-to-End User Workflows
A UX-Led Integration of Shopping List, No-Match,
and Export Workflows
Overview
As the sole UX designer supporting a MyOrders integration initiative at Compass Group through Impower.ai, I was responsible for bringing structure, clarity, and usability to a fragmented enterprise workflow.
As a Senior Level UX Consultant through Impower.ai
Federal Election Commission
Streamlining Usability
Streamling usability for effecient online filing services
Overview
Form 24 is a crucial component of the FECFile system, used for reporting independent expenditures that meet itemization thresholds.
My UX research aimed to identify pain points and opportunities for improvement in how users create, manage, and differentiate multiple Form 24s.
As a Senior Level UX Consultant through TCG
Liberty Mutual
Transforming Salesforce
Enhancing User Experience for Liberty Mutual's Salesforce CRM
Overview
This project at Liberty Mutual aimed to enhance the contact management system provided by Salesforce. The goal was to equip underwriters and brokers with up-to-date contact information (phone numbers, email addresses, etc.) across the entire platform to improve the efficiency of selling insurance packages.
As a Senior Level UX Consultant through DMI
Volkswagen
Driving Accessibility
Leading ADA & WCAG Compliance for Volkswagen's Fleet Management App
Overview
I led an ADA & WCAG Level AA compliance assessment for Volkswagen's Corporate Vehicle Fleet Management Registration Application. This project aimed to ensure that the application met the necessary accessibility standards to provide an inclusive experience for all users, including those with disabilities.
As a Senior Level UX Consultant through DMI
Royal Caribbean International
Sailing Towards Excellence
Enhancing the User Experience for
Royal Caribbean
Overview
In today's digital age, a seamless online experience is essential for travel and hospitality companies. Royal Caribbean, a leader in cruise vacations, recognizes the importance of an intuitive and engaging website to attract and retain customers.
This case study presents a comprehensive UX assessment of the Royal Caribbean website, highlighting key areas for improvement. By addressing issues related to navigation, communication, and overall usability, we provide actionable recommendations to elevate the user experience.
These enhancements will ensure that users can effortlessly explore, plan, and book their dream cruises, ultimately driving satisfaction and loyalty for Royal Caribbean.
As a Senior Level UX Consultant through DMI