Hi There,
👋🏾 I'm Shannon...
As a highly skilled UX professional with expertise in both research and design, I am committed to solving complex business challenges by exploring user behavior, uncovering valuable insights, and creating engaging experiences that align with their daily routines.
My passion lies in advancing my knowledge in both UX research and design by collaborating on the creation of innovative, user-centric products that have a significant impact on people's lives.
I look forward to the opportunity to work together!
Case Studies
Federal Election
Commission
Streamlining Usability
Streamling usability for effecient online filing services
Overview
Form 24 is a crucial component of the FECFile system, used for reporting independent expenditures that meet itemization thresholds.
My UX research aimed to identify pain points and opportunities for improvement in how users create, manage, and differentiate multiple Form 24s.
Liberty Mutual
Transforming Salesforce
Enhancing User Experience for Liberty Mutual's Salesforce CRM
Overview
This project at Liberty Mutual aimed to enhance the contact management system provided by Salesforce. The goal was to equip underwriters and brokers with up-to-date contact information (phone numbers, email addresses, etc.) across the entire platform to improve the efficiency of selling insurance packages.
Volkswagen
Driving Accessibility
Leading ADA & WCAG Compliance for Volkswagen's Fleet Management App
Overview
I led an ADA & WCAG Level AA compliance assessment for Volkswagen's Corporate Vehicle Fleet Management Registration Application. This project aimed to ensure that the application met the necessary accessibility standards to provide an inclusive experience for all users, including those with disabilities.
Royal Caribbean
International
Sailing Towards Excellence
Enhancing the User Experience for
Royal Caribbean
Overview
In today's digital age, a seamless online experience is essential for travel and hospitality companies. Royal Caribbean, a leader in cruise vacations, recognizes the importance of an intuitive and engaging website to attract and retain customers.
This case study presents a comprehensive UX assessment of the Royal Caribbean website, highlighting key areas for improvement. By addressing issues related to navigation, communication, and overall usability, we provide actionable recommendations to elevate the user experience.
These enhancements will ensure that users can effortlessly explore, plan, and book their dream cruises, ultimately driving satisfaction and loyalty for Royal Caribbean.
